Which option is a recommended activity that is important for outcome selling?
A. Use a checklist to cover all renewal needs.
B. Have strategic value-based discussions with management.
C. Ask questions until you have filled out the required tool checklist.
D. Identify which services are associated with a Cisco product.
Answer: B
Which question provides the best information to use to define customer success factors?
A. What services do you need?
B. Which Cisco products best fit your goals?
C. What tools are you looking for, to better measure your ROI?
D. What are your business objectives for this project/initiative?
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